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Shipping Policy
This policy is applicable to ALL orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
A. SHIPPING COSTS
USA, Canada, UK, Australia, Italy, Austria, Sweden, Belgium, Denmark, France, Germany, Ireland, Netherlands, Lithuania, Luxembourg, Portugal, Slovakia, Slovenia, Spain, Italy, Czech Republic, Denmark, Poland, Sweden, Hungary, Switzerland
- Standard Shipping $6.99
- Standard Shipping When Order Over $69 Free Shipping
Finland, Georgia, Greece, Liechtenstein, Lithuania, Monaco, Romania, Serbia, Switzerland, Turkey, Vatican, Kuwait, Oman, Saudi Arabia, Croatia, Montenegro, Norway, United Arab Emirates:
- Standard Shipping: $6.99
- Standard Shipping When Order Over $69 Free Shipping
We do not provide shipping services to countries that are not listed in our sales coverage.
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Our top priority is providing the most excellent service with high-quality customized products. At Smilinggifts, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible since we completely understand that the order arriving on time for your special occasions is essential.
Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time.
- Production times
| PRODUCT |
PRODUCTION TIME
(in business days) |
| Apparel | 3-5 |
| Mug | 3-5 |
| Ornament | 3-5 |
| Pet Bowl | 3-5 |
| Garden Flag | 3-5 |
| Throw Pillow | 4-7 |
| Hawaiian Shirt | 4-7 |
| Poster | 3-5 |
| Fleece Blanket | 3-5 |
| Towel | 3-5 |
| Jewelry | 3-5 |
| Doormat | 3-5 |
| Canvas | 3-5 |
| Keychain | 4-7 |
| Wood Sign | 4-7 |
| Bandana | 4-7 |
- Shipping times
- United States: 10-15 business days
- Rest Of The World: 15-28 business days
C. DELIVERY TERMS
We use USPS to deliver the product.
D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@smlgifts.com.
E. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
F. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.
G. TAX AND DUTIES
We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
Photo Upload Guidelines
1 - Adjust photo on Mobile devices (move, rotate, zoom...): click the REVIEW button.
2 - CROP OUT the photo before uploading for best result.
3 - You can re-upload other photos if you want.
4 - To use Removed Background function, please wait 20-30 seconds.
*** In case you are UNABLE TO UPLOAD photo, feel free to add cart and checkout as usual. Then send us your order number and photo to our email: info@smlgifts.com. We will process your order manually.
